Frequently Asked Questions

Do I really need a website for my business?

A website can reach millions of people that might not otherwise be available to you, think of it as a store front on a global level, open 24 hours a days, 7 days a week, 365 days a year. Secondly, customers can view products, services, or whatever you want to share from the comfort of their own home and in their own time. Your website empowers your current customers and maximises marketing potential for future ones. No matter what type of business you are in, there are ways to grow and make money on the web for you.  But remember first impressions count!  So make your website look as good as it can be.

Does it matter if my website looks dated, surely it’s the information that’s important?

When you receive a visitor to your site, they will instantly perceive the quality of your services or products. The first impression a customer or potential customer gets depends on the appearance of your website. A visitor will be interested and explore your site if it is appealing, easy to navigate and offers useful information. You are marketing yourself and your business to the world over the Internet and it is important to show your best.

My business is small and not computer related, what will a website do for me?

This is a common misconception. Many people overlook the various products, services, or business processes they can include on a website. Any communication or interactions that happen within your business can be made easier and more efficient by the web. Your business will save money and time while appealing to a much greater audience, the world.

What about Hosting & Email?

We can provide full website hosting facilities.  However, as with domain names (above) we recommend that you purchase and control your own hosting plan.  We are happy to recommend suitable hosting plans that are optimised for the UK market.  We will even guide you through the intial setup process and then set up your hosting plan for you so that it is optimised for your website.  If you already have hosting contract in place we will deploy your new website to your current provider, so long as the platform is suitable.  All the hosting providers that we recommend have UK based servers that are co-located in mission critical high security data centres to ensure as near as 100% uptime as it is possible to get.  Should the worst happen, we keep backup copies of your website that can be repidly deployed should the need arise.

Most hosting providers offer professional domain based email at no extra cost.  We will help you set up your email accounts and guide you through how to set these up on mobile devices and computers.

Do you register domain names?

We are a full service web design company so we can do everything for you. However, we always advise businesses that they should have full control over their domain names and hosting plans. We are happy to advise and help you choose a suitable domain name and will walk you through the purchase process.  We can then can set it up to point to your hosting provider.

How long will it take to design my website?

This largely depends on what is involved, as well as how soon you, as the client, are able provide us with the essential documents, such as copy and pictures. A simple brochure site can be up and running in as little as 2 days.  But the development process usually takes 1 to 2 weeks of development.  Your input is taken into account at all times and progress can be viewed via temporary testing servers that we set up to enable you to see how your website is progressing.

More complex projects can take longer. When we know your exact requirements, we can provide you with a realistic end date. We know that project deadlines are very important, we will always do our utmost to meet them.

Portfolio of Work

Testimonials

Thank you Helios Web Design, I am so pleased with the web pages you have created for my organisation. Thanks also for your kind patience in assisting me plan and design a fundamentally important public display for the services Cohort 4 will offer.  From some of my very vague ideas, you have really brought to life what my organisation represents and what it can offer to the community.  I am delighted with the finished product and am happy to recommend you widely.

From the outset we have found Helios Web Design’s approach to our work to be of a particularly high standard. We were naturally apprehensive about entrusting our first web site to an agency in the knowledge that, because they are based in the Midlands and we are in the Welsh Borders, all our contacts would have to be by email and phone but this has not been a problem at all. Their response to any issue or query has been second to none. We have greatly appreciated the structured approach to carrying out work and the subsequent support. There is no substitute for knowing exactly where you stand in business and Helios Web Design have always been able to give us a framework that provides just that. Deciding who to choose as your web design partner can be a little pot luck as very few of us understand exactly what is involved but we have no hesitation in recommending Helios Web Design. They have never once let us down, moreover they have far exceeded our expectations many times.

Having worked with Martin on a brand new website for the Hinckley Chamber of Trade I can highly recommend him. His attention to detail and customer service were superb and he was a real pleasure to work with him and we are really pleased with the website.
As a result I am looking to work with him further on my own company website. If you need a website I can highly recommend Martin and Helios Web Design.

From the moment we made contact with Helios Web Design the Staff were very approachable and helpful in the design, style, colouring and text of my company website. Martin made sure everything was going smoothly during the development of the website. Since the site has gone live, we have had a very big response to it. As a small courier company, it was very important to us that the SPEEDIT website went live without a hitch and on time. Helios Web Design has helped deliver this.

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