Frequently Asked Questions

Do I really need a website for my business?

A website can reach millions of people that might not otherwise be available to you, think of it as a store front on a global level, open 24 hours a days, 7 days a week, 365 days a year. Secondly, customers can view products, services, or whatever you want to share from the comfort of their own home and in their own time. Your website empowers your current customers and maximises marketing potential for future ones. No matter what type of business you are in, there are ways to grow and make money on the web for you.  But remember first impressions count!  So make your website look as good as it can be.

Does it matter if my website looks dated, surely it’s the information that’s important?

When you receive a visitor to your site, they will instantly perceive the quality of your services or products. The first impression a customer or potential customer gets depends on the appearance of your website. A visitor will be interested and explore your site if it is appealing, easy to navigate and offers useful information. You are marketing yourself and your business to the world over the Internet and it is important to show your best.

My business is small and not computer related, what will a website do for me?

This is a common misconception. Many people overlook the various products, services, or business processes they can include on a website. Any communication or interactions that happen within your business can be made easier and more efficient by the web. Your business will save money and time while appealing to a much greater audience, the world.

What about Hosting & Email?

We can provide full website hosting facilities.  However, as with domain names (above) we recommend that you purchase and control your own hosting plan.  We are happy to recommend suitable hosting plans that are optimised for the UK market.  We will even guide you through the intial setup process and then set up your hosting plan for you so that it is optimised for your website.  If you already have hosting contract in place we will deploy your new website to your current provider, so long as the platform is suitable.  All the hosting providers that we recommend have UK based servers that are co-located in mission critical high security data centres to ensure as near as 100% uptime as it is possible to get.  Should the worst happen, we keep backup copies of your website that can be repidly deployed should the need arise.

Most hosting providers offer professional domain based email at no extra cost.  We will help you set up your email accounts and guide you through how to set these up on mobile devices and computers.

Do you register domain names?

We are a full service web design company so we can do everything for you. However, we always advise businesses that they should have full control over their domain names and hosting plans. We are happy to advise and help you choose a suitable domain name and will walk you through the purchase process.  We can then can set it up to point to your hosting provider.

How long will it take to design my website?

This largely depends on what is involved, as well as how soon you, as the client, are able provide us with the essential documents, such as copy and pictures. A simple brochure site can be up and running in as little as 2 days.  But the development process usually takes 1 to 2 weeks of development.  Your input is taken into account at all times and progress can be viewed via temporary testing servers that we set up to enable you to see how your website is progressing.

More complex projects can take longer. When we know your exact requirements, we can provide you with a realistic end date. We know that project deadlines are very important, we will always do our utmost to meet them.

Portfolio of Work

Testimonials

We needed a website that was simple and easy to use, yet engaging and ranked well in search engines. It was important that the website would cater specifically for the car servicing and Rover MG servicing in particular. From the design, to the menus and features, Helios Web Design certainly hasn’t disappointed. Working with them has always been a pleasure.

With Martin as our point of contact, they have always been easy to contact and have remained thoroughly approachable; before and during the website’s development. To this day; for changes and tweaks, they are always on hand and are happy to help with our regular needs and requirements. Helios Web Design has been a real pleasure to work with.

For over a year I had been trying to step onto the internet but at every turn, I was left unable to put anything together as my greatest challenge was to advertise myself.

From the moment I interacted with Helios Web Design, all this struggle just vanished.

My main contact was Martin and I was in awe of his continuous support and creativity –guiding me with ideas and content; with his patience-helping me with my limited knowledge of web visibility; his professionalism-researching all about my service environment to provide the most related material in view of achieving top SEO ranking; and putting everything together to include the social media aspects so that the whole website is organically functioning.

I am grateful and highly recommend Helios Web Design to design and look after your website.

From the outset we have found Helios Web Design’s approach to our work to be of a particularly high standard. We were naturally apprehensive about entrusting our first web site to an agency in the knowledge that, because they are based in the Midlands and we are in the Welsh Borders, all our contacts would have to be by email and phone but this has not been a problem at all. Their response to any issue or query has been second to none. We have greatly appreciated the structured approach to carrying out work and the subsequent support. There is no substitute for knowing exactly where you stand in business and Helios Web Design have always been able to give us a framework that provides just that. Deciding who to choose as your web design partner can be a little pot luck as very few of us understand exactly what is involved but we have no hesitation in recommending Helios Web Design. They have never once let us down, moreover they have far exceeded our expectations many times.

Martin has now build us 4 websites. Unlike previous experiences with other developers he will build your site quickly and offers incredible service!

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Martin Ingram - Website Developer

Martin ingram

Wordpress Website Designer

Why Choose Helios Web Design?

Businesses have a bewildering choice when it comes to selecting a website designer. How do you cut through the jargon and get what you are looking for? Here are a few pointers to why we think Helios Web Design might be the right choice for you.

Established in 2012 and with many years experience of designing business websites we have stood the test of time.

Most of our new business comes from existing client referrals. We view our clients as our best sales representatives which is why we place so much emphasis on client care, ongoing support and value for money.

We work exclusively with WordPress. As a CMS it is second to none for search engine optimisation (SEO) and client usability. All our designs have high quality organic SEO ‘baked in’ and user experience principles underpin all our web design work. The results are that our websites are easy to navigate, perform well in Google & Bing organic searches and include analytics so the client can clearly judge their ROI.

We know our limitations! If we don’t know an answer to a question we’ll tell you. The chances are that if we cannot do it, we will know someone who can help. Over the years we have built up a network of highly skilled professionals whose business specialisms compliment our own, so should you need highly detailed legal copywriting service or a niche Facebook marketing campaign we know someone that can help.

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